Ticketing Analyst

September 25, 2022

Job Description

The Opportunity We are looking for a Human Rights Resolution Officer to join our team! This position involves case management, investigation and alternative dispute resolution of human rights cases in a timely and fair manner to help advance a culture of human rights at the university. The individual in this position will apply expertise in investigation and alternative dispute resolution of Ontario Human Rights Code-based discrimination and harassment complaints and sexual violence complaints. The position includes consultations and advice to students, faculty and staff on the implementation of the university’s human rights policies and procedures. This includes preventing and responding to discrimination, harassment and sexual violence and promoting equity, diversity, inclusion throughout the university. The Partnerships and Resolution Officer also builds human rights competency and capacity among university community members through the development and delivery of human rights education training programs, tools and resources. Responsibilities • Effectively resolves formal and informal human rights related complaints (through mediation, conciliation, negotiation, investigation) from staff, faculty and students • Conducts investigations and provides alternative dispute resolution services • Participates in capacity building and training, partnership development and outreach • Developes policies and procedures • Provides information, advice and assistance, including crisis intervention, to persons who have complaints/concerns about human rights. • Condcuts research on issues related to human rights and equity and supports special projects • Other related duties as required. Qualifications To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications: • Successful completion of a post-secondary degree in related discipline (equity, human rights, social sciences, humanities, etc.), or a Juris Doctor (J.D) / Bachelor of Laws (LL.B). Investigation and/or alternative dispute resolution training and/or certification a strong asset. • Minimum of three (3) years of related human rights work experience, including managing human rights complaints through investigation and/or alternative dispute resolution. An equivalent combination of education and experience may be considered. • Demonstrated experience in human rights and its applications in large, unionized public sector institutions (preferably educational). • Advanced and up-to-date knowledge of human rights-related legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act and related policy and case law. • Strong analytical and investigative skills, including interviewing relevant parties and witnesses, assessing evidence (including in the context of credibility assessments), and writing investigation reports. • Anti-oppression-based cultural competency serving diverse and marginalized communities. • Demonstrated awareness, understanding and experience identifying and addressing discrimination and harassment, including systemic and intersectional forms of discrimination. Demonstrated awareness and understanding of trauma-informed theory and practice, including experience working with survivors of sexual violence and alleged perpetrators; • Demonstrated awareness of best practices for resolving human rights issues/complaints, including understanding of principles of procedural fairness, alternative dispute resolution, restorative justice, inclusive/universal design and human rights organizational change. • Ability to effectively manage a substantial caseload, identify risks, react to changing situations and manage multiple priorities in a timely and judicious manner. • Demonstrated experience and skills working independently and completing work assignments and projects without close supervision. • Excellent organizational, administrative and time management skills; • Excellent oral and written communication skills, including strong presentation and facilitation skills. • Excellent interpersonal skills, including working collaboratively in a team environment, engaging with people in distress and emotionally-charged situations, and providing culturally-competent services sensitive to power dynamics in the complaint process. • Demonstrated commitment to client service. • Proficiency in using word processing and spreadsheet software in Google Workspace and MS Office and database management systems. The Perks Benefits Employees are eligible for many benefits, services and discounts that Toronto Metropolitan University has to offer There is something for everyone. • Mid-year break that provides two weeks of paid time off in addition to your vacation. • Group benefits including health and dental, employee and family assistance program (EFAP) and more! • Tuition waiver for eligible employees and their spouse and/or dependent(s) and Tuition Rebate for eligible employees. • Ryerson Retirement Plan (RRPP): A defined benefit pension plan. • Access to the medical centre directly on campus. • Onsite daycare through the Early Learning Centre